Product Support

Sometimes even the best laid plans can run into challenges. You can count on Excelleris to quickly provide product solutions so you can focus on your patients without unnecessary interruptions. That’s why we provide:

  • day-to-day tactical problem solving
  • technical support
  • trouble shooting

Our technical support has been designed to be:

Fast

We provide rapid diagnosis, issue escalation and problem resolution so that you can quickly get back to caring for your patients.

Personalized

We are about people so you will speak directly with a representative. We will work closely with your team to trouble shoot remotely, and if needed, come to your office to problem solve.

Specialized

Our healthcare backgrounds enable us to quickly understand your needs and provide quality assurance from your point of view.
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Training and On-Boarding

No matter how small or large your organization, we want you to have the maximum benefit of our solutions. While our products are intuitive and user friendly, we know you want a fast and seamless transition.

Whether it’s a custom solution or our flagship launchpad product, we will work with you to develop a training approach to ensure all users seamlessly transition to the new platform. Our scalable training is based on your unique needs and can range from support provided by your electronic health record provider to full in-person training sessions and creating on-site super users.

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Testimonials

Excelleris is a critical partner in helping doctors respond faster and streamlining care.

With launchpad you get information in real time. You could order a test in the morning and have the results delivered straight to your EMR the same day
Marion Sherback
QHR Technologies

Hassle-free test results directly integrated and loaded into a patient's chart is core to any doctor's work experience in a clinical environment.

Without this innate ability built within InputHealth's CHR, physicians would be spending valuable patient resources on tasks related to file organization. Furthermore, the inclusion of lab results into patient data enable practitioners to easily trend score results.
Dr. Damon Ramsey
InputHealth